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The remote control's control box is CU358-2. If it is any other box, please check with us before making a purchase. To pair the remote, long-press the PAIR button on the back of the remote to complete the pairing process.
This is a replacement remote. Please refer to the provided photo and check the button layout to ensure it is suitable for your needs. If you require a specific configuration, kindly let us know before purchasing.
While we cannot guarantee the exact button placement will be the same as your old remote, we assure you that the replacement will function excellently. If you're unsure, please provide us with a photo and the exact model of your previous device before making the purchase.
Batteries are not included, and the remote's lifespan is approximately 3 months.
If your model number is not listed among our offerings, please message us to confirm the suitability. We stock over 1,000 different types of remote controls, lamps, and other related parts.
Delivery times can vary depending on the shipping destination. For shipments to Europe or other countries, the transit time is usually around . Please check our listing for the Estimated Delivery Time, as it may differ due to factors such as the post office's efficiency, customs clearance, and other logistical considerations.
Delivery to Canada, Brazil, and some less-developed countries may take longer. According to the policies of the Brazilian postal service, there may be additional tariffs applied to the replacement remote.
Regardless of the destination, if you do not receive the parcel within the expected timeframe (excluding weekends and holidays), please feel free to reach out to us. We will be happy to assist you and ensure a smooth delivery experience.
product information:
Attribute | Value |
---|---|
date_first_available | June 17, 2024 |
manufacturer | TUCUS |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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